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RETURNS: You can return a product within 14 days from the delivery date (subject to some exceptions). You will be refunded the cost of the returned item net of discounts or coupon codes, less return costs, where the conditions for reimbursement exist. Return shipping is the responsibility of the Customer and any customs fees will be deducted from the refund amount. Any additional costs will not be reimbursed under any circumstances. The cost of return shipping is always borne by the buyer, for an amount of 12 euros for Italy and 25 euros for European Union countries. For the collection of products shipped outside the European Union, costs will be calculated on a case-by-case basis.
Our customer service is active from Tuesday to Saturday from 9:00 to 20:00. In chat and via WhatsApp every day, 365 days a year.
We accept the main payment options: credit card, PayPal, bank transfer, monthly installment payments and financing.
Shipping costs vary from country to country. Free shipping in Italy for purchases over 99 euros; 5 euros for smaller amounts.
Just like in our stores: you will always receive your purchase with box and warranty, in compliance with the highest ethical and quality standards.
All items are guaranteed to comply with the specifications reported in the description sheets: if you are not satisfied you can exchange or return them.
We work with Paypal, Klarna and other lenders to offer you an easy, light and convenient installment purchasing experience.
Cofanetto regalo